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Certified Healthcare Provider · Switzerland

Compassionate Care,
Exceptional Outcomes

BASA cure Sagl is a premier ambulatory healthcare practice based in Lugano, Ticino, delivering professional nursing, medical assistance, and holistic health support services across the region since 2021.

500+Patients Served
7+Specialisations
3+Years Excellence
100%Personalised Care
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Ambulatory Health CareProfessional outpatient services
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Qualified Nursing StaffCertified nurses & medical assistants
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Personal Health SupportHolistic, patient-centred approach
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Lugano, TicinoVia Ronchetto 5, 6900 Switzerland
CHE-189.564.411Unique Identification Number (UID)
Since 2021Registered 23 August 2021
LuganoTicino, Switzerland
SaglSwiss Limited Liability Company

Comprehensive Healthcare Services

From skilled nursing care to ambulatory health management, BASA cure Sagl covers the full spectrum of outpatient and community health services tailored to every individual.

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Ambulatory Health Care

Full-spectrum outpatient healthcare services delivered by trained professionals to patients in their homes, clinics, or community settings without hospital admission.


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Medical Assistance & Support

Qualified medical assistants provide essential clinical support, patient coordination, diagnostic procedures, and day-to-day healthcare management under physician oversight.


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Specialised Nursing Care

Registered and specialised nurses deliver wound care, medication management, post-surgical care, chronic disease monitoring, and palliative support with empathy and skill.


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Home Health Visits

Personalised in-home care appointments for elderly, post-operative, chronically ill, and mobility-challenged patients throughout Lugano and greater Ticino canton.


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Preventive Health Programs

Evidence-based wellness screenings, health education sessions, lifestyle counselling, vaccination support, and chronic disease prevention initiatives for all age groups.


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Social & Community Assistance

Health and social care integration, coordinating between medical practitioners, social workers, and community agencies to support vulnerable patients comprehensively.


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Healthcare team at BASA cure Sagl

A Practice Built on Trust & Expertise

BASA cure Sagl was founded with a singular mission: to bring high-quality, personalised healthcare directly to patients in the Lugano region. Our practice was established in 2021 and is registered under Swiss law as a Sagl, reflecting our commitment to transparency, accountability, and professional excellence.

Our team of certified nurses, medical assistants, and health practitioners operate within rigorous Swiss healthcare standards, ensuring every patient receives safe, evidence-based, and compassionate care regardless of their condition, background, or personal circumstances.

We believe healthcare is not merely clinical – it is profoundly human. Our practitioners are trained not only in medical sciences but in communication, cultural sensitivity, and emotional intelligence, enabling them to truly connect with and serve every patient.

Swiss-Certified Practice Multilingual Team Evidence-Based Protocols Patient-First Philosophy Fully Insured Home Visits Available
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Your Care Journey in Simple Steps

Getting started with BASA cure Sagl is straightforward. We make accessing professional healthcare easy, personal, and stress-free.

1

Initial Consultation

Contact us by phone, email, or our online form. We will schedule an initial assessment at your preferred location – home, clinic, or our Lugano office – to understand your health needs.

2

Personalised Care Plan

Our practitioners design a detailed, individualised care plan in consultation with you, your family, and your existing medical team. Every plan is reviewed and adapted regularly.

3

Service Delivery

Qualified nurses and medical assistants deliver the agreed services at your location or our practice, adhering to Swiss clinical standards and your personal preferences at every step.

4

Ongoing Monitoring & Support

We maintain continuous oversight, regular check-ins, and clear communication with patients, families, and referring physicians to ensure the best possible health outcomes over time.

Ready to Experience Better Healthcare?

Contact us today. Our team is ready to build the right care plan for you.

Contact Us Today +41 61 331 76 32
About BASA cure Sagl

About BASA cure Sagl

Building Healthcare from the Heart

BASA cure Sagl was formally incorporated on 23 August 2021 in Lugano, Canton Ticino, Switzerland, under the unique identification number CHE-189.564.411. The practice was founded by Sascha Andrea Bajevic, an experienced healthcare professional with a deep commitment to advancing ambulatory and community-based health services in the Ticino region.

The name "BASA cure" encapsulates our founding philosophy: BASA represents our roots and identity, while "cure" reflects our fundamental purpose – to care, heal, and support every person who comes to us with trust and vulnerability. As a Sagl (Società a garanzia limitata), we operate with the transparency and accountability demanded by Swiss commercial law.

Our practice is positioned at the intersection of professional clinical healthcare and compassionate personal support, filling the vital gap between hospital-based treatment and fully independent living. We serve individuals across the full lifespan – from young adults managing chronic conditions, to elderly patients requiring daily support, to families navigating post-operative recovery.

BASA cure Sagl office Lugano

Company Registration & Legal Details

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Company Name
BASA cure Sagl
Registered Swiss company
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UID Number
CHE-189.564.411
Swiss Unique Identifier
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Registration Date
23 August 2021
Canton Ticino, Switzerland
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Legal Form
Sagl
Società a garanzia limitata
Registered with Swiss Commercial Register

BASA cure Sagl is fully registered and compliant with Swiss federal law governing healthcare entities, including TARMED billing regulations, KVG (Krankenpflegegesetz) requirements, and Swiss Data Protection Act (DSG) standards. All clinical staff hold recognized Swiss certifications and undergo continuous professional development.

Meet Our Director

Director Sascha Andrea Bajevic

Sascha Andrea Bajevic

Director & Founder

Sascha Andrea Bajevic

Sascha Andrea Bajevic is the founding director of BASA cure Sagl and the visionary behind its patient-centred healthcare model. With years of hands-on experience in both clinical nursing and healthcare administration, Sascha brings a unique dual perspective to the practice – combining scientific rigour with genuine human empathy.

Having worked across multiple healthcare settings in Switzerland and internationally, Sascha identified a critical need for high-quality, accessible ambulatory and home-based care in the Lugano region. This insight led directly to the founding of BASA cure Sagl, which has since grown into a trusted provider for hundreds of patients across Ticino.

Sascha is deeply involved in day-to-day operations, clinical quality assurance, and team development. A firm believer in continuous learning, she ensures that all BASA cure Sagl practitioners remain at the forefront of healthcare innovation, best practices, and patient safety standards.

Clinical Nursing Healthcare Management Patient Safety Quality Assurance Multilingual

📧 sascha.andrea@basac.org

Mission, Vision & Core Values

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Our Mission

To deliver accessible, high-quality, and compassionate ambulatory healthcare services to individuals and families in Lugano and the wider Ticino region, empowering every patient to achieve optimal health and wellbeing within their community.

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Our Vision

To become the leading community healthcare provider in Canton Ticino – recognised not only for clinical excellence but for the warmth, dignity, and respect with which we treat every single person in our care, setting the standard for ambulatory health services in Switzerland.

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Core Values

  • ✅ Compassion – Every interaction guided by genuine empathy
  • ✅ Integrity – Transparent, honest, and ethical at all times
  • ✅ Excellence – Continuous improvement in all we do
  • ✅ Dignity – Treating every patient with profound respect
  • ✅ Collaboration – Partnering with patients, families & physicians
  • ✅ Innovation – Embracing evidence-based advances in care
Healthcare Services

Our Healthcare Services

Comprehensive Healthcare Solutions

BASA cure Sagl provides a wide range of professional healthcare services, each delivered with clinical precision, ethical integrity, and genuine personal care.

Ambulatory Health Care Services

Ambulatory Health Care Services

Ambulatory healthcare – the provision of medical and nursing services outside of hospital inpatient settings – is at the heart of everything BASA cure Sagl does. Our ambulatory services allow patients to receive professional healthcare in their homes, at our practice, or in community settings, eliminating the disruption and cost associated with hospital stays.

Our ambulatory care encompasses diagnostic assessments, routine health monitoring, medication administration, wound management, chronic disease management programs, post-hospital discharge support, and preventive health interventions. Each service is carefully planned and executed according to current Swiss clinical guidelines.

We coordinate directly with hospitals, general practitioners, and specialist physicians in Lugano and across Ticino to ensure seamless continuity of care, clear communication of clinical findings, and collaborative decision-making in the best interest of each patient.

"BASA cure Sagl's ambulatory services bridge the critical gap between acute hospital care and independent living, providing the ongoing professional support that patients need to recover safely and maintain their health."

Health Care and Social Assistance

Health Care & Social Assistance

BASA cure Sagl recognises that good health is inseparable from broader social wellbeing. Our integrated Health Care and Social Assistance services address the full spectrum of patient needs – from clinical health interventions to social support, emotional wellbeing, and community integration.

Our practitioners work alongside social workers, community care coordinators, and family members to develop holistic support packages. This may include arranging home adaptations for safety, connecting patients with community resources, supporting mental health through structured check-ins, coordinating transportation to medical appointments, and liaising with cantonal health and social authorities on behalf of patients.

We are particularly experienced in supporting elderly patients, individuals with disabilities, patients managing complex chronic conditions, and those transitioning from hospital to home environments. Our approach is always person-centred, culturally sensitive, and dignity-preserving.

Offices of Other Health Practitioners

Other Health Practitioner Office Services

As a registered office of health practitioners, BASA cure Sagl provides a broad range of services administered by non-physician healthcare professionals – including registered nurses, specialised nursing practitioners, medical assistants, health educators, and care coordinators.

These services include clinical assessments and vital sign monitoring, patient health education and self-management coaching, wound dressing and stoma care, injection and infusion therapy, catheter care, ostomy care, enteral feeding support, medication reconciliation, and a wide variety of diagnostic support services in collaboration with physician teams.

All services are provided under appropriate professional supervision, with clear documentation, regular progress reporting to referring practitioners, and strict adherence to Swiss healthcare regulations, including requirements under the Health Professions Act (GesBG) and applicable cantonal law.

Specialised Care Programmes

Wound Care
Advanced Wound Care

Evidence-based wound assessment, debridement, advanced dressing application, and healing progress monitoring for acute, chronic, and surgical wounds across all patient groups.

Chronic Disease Management
Chronic Disease Management

Structured management programs for diabetes, heart disease, COPD, hypertension, and other chronic conditions, including regular monitoring, medication management, and patient education.

Post-Operative Care
Post-Operative Recovery Care

Comprehensive post-surgical nursing care including wound management, pain assessment, mobility support, complication monitoring, and coordination with surgical teams.

Palliative Care
Palliative & End-of-Life Care

Compassionate palliative nursing for patients with life-limiting illness, focused on dignity, comfort, pain control, family support, and quality of life optimisation throughout the end-of-life journey.

Geriatric Care
Geriatric & Elder Care

Specialised care for older adults addressing frailty, cognitive decline, falls prevention, polypharmacy management, and the complex multi-morbidity common in elderly populations.

Preventive Care
Preventive Health & Wellness

Health risk screenings, wellness assessments, vaccination support, lifestyle counselling, and personalised health promotion programs aligned with Swiss national prevention guidelines.

Nursing Care

Professional Nursing Care

Skilled Nurses & Medical Assistants

BASA cure Sagl employs and coordinates a dedicated team of registered nurses (RNs), specialised nursing practitioners, and qualified medical assistants who represent the backbone of our care delivery. Each team member is carefully selected not only for their clinical competency, but for their empathy, communication skills, and genuine commitment to patient wellbeing.

Our nurses hold certifications recognised by Swiss health authorities and are registered with relevant professional bodies. Many hold specialist qualifications in areas such as oncology nursing, wound care, gerontological nursing, cardiac care, and palliative medicine, enabling BASA cure Sagl to address a wide range of complex clinical needs.

Medical assistants at BASA cure Sagl (Medizinische Praxisassistentinnen/Praxisassistenten) hold the Swiss federal certificate (Eidgenössisches Fähigkeitszeugnis, EFZ) and provide vital support across clinical procedures, patient administration, equipment management, and health education activities.

Together, our nursing and medical assistant team delivers over 2,000 care episodes annually across Lugano and the surrounding Ticino communities, building lasting therapeutic relationships with patients and their families based on trust, competence, and genuine care.

BASA cure Sagl Nursing Team

Areas of Clinical Expertise

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Wound Care Nursing

Specialised assessment and treatment of acute, chronic, and complex wounds including pressure ulcers, diabetic foot ulcers, leg ulcers, post-surgical wounds, and burns. Our wound care nurses apply evidence-based protocols including moist wound healing, compression therapy, and advanced bio-materials.

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Infusion & Injection Therapy

Safe administration of intravenous, subcutaneous, and intramuscular medications, fluids, and nutritional support. Our nurses are trained in vascular access management, infusion pump operation, and monitoring for adverse drug reactions.

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Medication Management

Comprehensive medication administration, reconciliation, and monitoring services for patients requiring assistance with complex medication regimens, polypharmacy management, and adherence support. We work closely with prescribing physicians and community pharmacists.

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Cardiac Monitoring & Support

Regular blood pressure monitoring, ECG support, cardiac rehabilitation nursing, fluid management in heart failure patients, and education on cardiac risk reduction and self-monitoring for patients with cardiovascular conditions.

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Oncology Nursing Support

Supportive nursing care for cancer patients throughout their treatment journey, including symptom management, chemotherapy side-effect monitoring, psychological support, nutritional guidance, and end-of-life care planning.

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Cognitive & Dementia Care

Person-centred nursing for patients with dementia, Alzheimer's disease, and other cognitive impairments. Our nurses are trained in dementia-specific communication techniques, behavioural support strategies, and safety monitoring for cognitively vulnerable patients.

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Rehabilitation Support Nursing

Post-stroke, post-orthopaedic, and neurological rehabilitation nursing including mobility assistance, exercise supervision, activities of daily living (ADL) support, and coordination with physiotherapy and occupational therapy teams.

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Paediatric & Family Nursing

Nursing care for children and adolescents with acute or chronic health needs in the home setting, including respiratory care, growth monitoring, chronic disease management, and family health education and support.

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Palliative Nursing

Compassionate end-of-life nursing delivered with exceptional sensitivity, focusing on comfort, dignity, symptom relief, and holistic support for both patients and their families during the most profound period of human experience.

Our Quality Commitments

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Continuous Professional Development

All BASA cure Sagl nurses and medical assistants participate in regular mandatory training, skills refresher programs, clinical supervision, and ongoing professional development activities in accordance with Swiss nursing regulatory requirements. We invest substantially in the professional growth of our team to ensure clinical knowledge remains current and evidence-based.

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Documentation & Clinical Records

Meticulous, secure, and confidential clinical documentation is maintained for every patient. Our electronic care records system complies with Swiss data protection law (DSG) and facilitates seamless information sharing with authorised healthcare providers. Clear, detailed nursing records ensure continuity of care across all team members and shifts.

C

Infection Prevention & Control

BASA cure Sagl maintains strict infection prevention and control (IPC) protocols aligned with Swiss national guidelines and WHO standards. All nursing staff are trained in hand hygiene, personal protective equipment use, aseptic technique, and the management of patients with infectious conditions in both home and clinical settings.

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Patient Safety & Risk Management

Patient safety is paramount at BASA cure Sagl. We maintain a comprehensive risk management framework including incident reporting systems, root cause analysis for adverse events, falls prevention protocols, medication safety practices, and regular clinical audits to identify and address quality improvement opportunities.

Patient Information

Patient Information & Resources

Everything You Need to Know as a Patient

We believe informed patients are empowered patients. Here you'll find everything you need to understand your care, your rights, and how to get the most from your relationship with BASA cure Sagl.

Patient consultation

Becoming a BASA cure Sagl Patient

Registering with BASA cure Sagl is simple and straightforward. You may be referred to us by your general practitioner, a hospital discharge team, a specialist physician, or you may contact us directly. We accept patients of all ages, backgrounds, and health conditions, provided we can offer the appropriate level of care.

Upon your first contact, we will arrange an initial assessment visit to discuss your health needs, review any existing medical documentation you wish to share, and explain the services available to you. There is no obligation, and all information discussed is treated with the strictest confidentiality.

We will provide you with a written care agreement outlining the services to be provided, the frequency of visits, the qualifications of staff who will care for you, costs and billing arrangements, and your rights as a patient. You are always free to ask questions, request changes, or end the agreement at any time.

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Patient Rights & Responsibilities

Your Rights as a Patient

  • To receive safe, competent, and respectful care from qualified professionals at all times
  • To be fully informed about your diagnosis, treatment options, and care plan in language you understand
  • To give informed consent before any procedure, treatment, or care intervention
  • To refuse any treatment or care while understanding the consequences of your decision
  • To have your personal health information kept strictly confidential
  • To access your own health records upon written request
  • To make a formal complaint and have it investigated promptly and fairly
  • To be treated with dignity regardless of age, gender, ethnicity, language, or belief

Your Responsibilities as a Patient

  • Providing accurate and complete information about your health history and current symptoms
  • Following the agreed care plan and communicating any concerns or changes in your condition promptly
  • Treating all BASA cure Sagl staff with respect and courtesy during all interactions
  • Notifying us in advance if you need to cancel or reschedule a scheduled care visit
  • Ensuring a safe and appropriate environment for care delivery in your home
  • Managing your financial obligations in accordance with your agreed billing and insurance arrangements
  • Participating actively in your own care and health education to the best of your ability

Common Patient Questions

How do I arrange for BASA cure Sagl services?+
You can contact BASA cure Sagl directly by telephone at +41 61 331 76 32 or by email at info@basac.org. You may also be referred to us by your GP, hospital, or specialist. After initial contact, we will arrange an assessment visit to discuss your needs and explain all available options with no obligation.
What areas do you service in Ticino?+
Our primary service area is Lugano and the surrounding municipalities within Canton Ticino. We regularly serve patients in Lugano city, Massagno, Paradiso, Melide, Morcote, Ponte Tresa, and other communities within reasonable distance of our Via Ronchetto 5 practice. Please contact us to confirm coverage for your specific location.
Are your services covered by Swiss health insurance?+
Many BASA cure Sagl nursing services are covered under Swiss obligatory health insurance (KVG/LAMal) when prescribed by an authorised physician. The specific coverage depends on the services required, your insurance plan, and whether a medical prescription has been issued. Our team can assist you in understanding your entitlements and billing procedures. See our Insurance page for full details.
Can I choose which nurse or practitioner visits me?+
We make every effort to assign a consistent primary nurse to each patient, as we believe continuity of care is important for both clinical outcomes and therapeutic relationships. While this is not always possible due to scheduling constraints, we will always ensure any practitioner visiting you has full access to your care plan and detailed clinical notes.
What languages does your team speak?+
Our team speaks Italian (primary language for Canton Ticino), German, English, and French. As a multilingual practice, we are well-equipped to serve the diverse international population of Lugano. If you require communication in a specific language, please let us know when you first contact us and we will do our best to accommodate your preferences.
How do you protect my personal health information?+
Patient confidentiality is fundamental to our practice. All personal health data is processed in strict compliance with the Swiss Data Protection Act (DSG/nDSG) and applicable cantonal healthcare privacy regulations. Data is stored securely, accessed only by authorised care team members, and never shared with third parties without your explicit written consent except where required by law (e.g. mandatory reporting obligations).
How do I make a complaint about my care?+
We take all feedback – positive and negative – seriously as an opportunity to improve. If you have a concern, please first speak directly with your assigned nurse or contact our director Sascha Andrea Bajevic at sascha.andrea@basac.org. All complaints are acknowledged within 2 working days and formally investigated within 21 days. You also have the right to escalate concerns to the cantonal health authority (Dipartimento della sanità e della socialità, DSS) of Canton Ticino.
Insurance Information

Insurance & Billing

Understanding Your Healthcare Coverage

Navigating health insurance in Switzerland can be complex. BASA cure Sagl is committed to full transparency in billing and will actively assist you in understanding and maximising your insurance entitlements.

KVG / LAMal Basic Insurance

In Switzerland, all residents are required by law to hold basic health insurance (Grundversicherung / assurance de base) under the Federal Health Insurance Act (KVG/LAMal). This mandatory insurance covers a defined set of healthcare services, including many community nursing and ambulatory health care services, when appropriately prescribed by a licensed physician.

BASA cure Sagl is positioned to bill for qualifying nursing services under KVG/LAMal when a valid medical prescription (Ärztliches Verordnung / prescription médicale) has been issued. Our nursing services may be covered under Article 25a KVG, which specifically addresses nursing care in the home and in nursing homes, as well as under TARMED billing codes for medical practitioner services.

The amount covered by your basic insurer depends on your specific policy, your chosen deductible (Franchise), your annual co-payment cap, and whether you have selected a managed care model. BASA cure Sagl will always provide a clear estimate of expected costs before commencing services and will submit bills directly to your insurer where possible.

"BASA cure Sagl strives to minimise out-of-pocket healthcare costs for patients. Our administrative team will guide you through insurance submission processes, obtain necessary prescriptions, and follow up on reimbursement claims on your behalf."

Insurance documents

Service Coverage Overview

The table below provides a general guide to insurance coverage. Individual coverage varies by insurer and policy.

Service KVG Basic Coverage Supplementary Coverage Prescription Required
Basic nursing care at homeCoveredMay extendYes
Wound dressing & managementCoveredYesYes
Injection / infusion therapyCoveredYesYes
Medication managementCoveredYesYes
Post-operative nursingCoveredYesYes
Chronic disease monitoringPartialYesYes
Palliative care nursingCoveredExtendedYes
Preventive health consultationsLimitedYesSometimes
Social assistance coordinationPartialYesNo
Health education sessionsLimitedYesNo

VVG Supplementary Insurance

Many Swiss residents hold supplementary health insurance (Zusatzversicherung / assurance complémentaire) under the Insurance Contract Act (VVG/LCA). This type of insurance can significantly expand your entitlements for community nursing and ambulatory healthcare services beyond the basic KVG coverage.

Common supplementary plans may cover additional nursing hours per day, higher reimbursement rates for specialist nursing care, services in alternative medicine, extended preventive care programs, and accommodation costs during recovery. The specific benefits vary greatly by insurer and product tier.

Major Swiss health insurers with supplementary products relevant to our services include Helsana, Swica, CSS, Visana, Assura, Sympany, and others. BASA cure Sagl can work with all major Swiss insurers and will help you understand what your policy covers before beginning treatment.

Transparent Billing & Payment

BASA cure Sagl issues invoices in accordance with Swiss TARMED and nursing-specific billing standards. We provide itemised bills clearly describing each service rendered, the date and duration of each care episode, the billing code, and the amount charged.

For insured services with a valid prescription, BASA cure Sagl can submit bills directly to your health insurer on your behalf (Tiers payant model) where the insurer accepts direct billing. For services not covered by insurance or for the patient's co-payment portion, invoices are issued directly to the patient.

Payment is accepted by bank transfer to our Swiss account. Payment terms are 30 days from invoice date. For patients experiencing financial hardship, we encourage early discussion with our administrative team to explore available support options.

For insurance enquiries: billing@basac.org

How Billing Works

1

Prescription & Pre-Authorisation

Before billable nursing services commence, we ensure that a valid physician's prescription is in place. For services requiring prior insurer authorisation, we manage this process on your behalf, liaising with your health insurer to obtain approval before beginning care.

2

Service Delivery & Documentation

All care episodes are fully documented in real time by our nursing staff, including the services rendered, time spent, clinical observations, and any materials used. This documentation forms the basis for accurate and transparent billing.

3

Invoice Generation & Submission

Monthly itemised invoices are generated and submitted to your health insurer (or directly to you for non-insured services). We use standardised Swiss billing formats (XML/PDF) compatible with all major insurers' processing systems.

4

Follow-Up & Query Resolution

Our administrative team monitors all outstanding insurance claims and follows up on delayed or queried payments. If your insurer disputes a claim, we provide supporting documentation and manage the appeals process, keeping you informed throughout.

Contact BASA cure Sagl

Get In Touch

We're Here to Help You

Whether you are a prospective patient, a family member, a healthcare professional, or an insurer, we welcome your enquiry. Our team responds to all messages promptly and professionally.

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Phone
Mon–Fri: 08:00–18:00
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Director Email
Sascha Andrea Bajevic
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General Enquiries
All general enquiries
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Address
Via Ronchetto 5
Lugano, Ticino 6900, CH

Contact Our Team

Fill in the form below and a member of our team will get back to you within one business day. All information submitted is kept strictly confidential.

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Our Location

We are conveniently located in Lugano, the financial and cultural heart of Canton Ticino. Our practice is easily accessible by public transport, with parking available nearby.

Detailed Contact Information

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BASA cure SaglVia Ronchetto 5, 6900 Lugano, TICINO, Switzerland
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DirectorSascha Andrea Bajevic · sascha.andrea@basac.org
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Office HoursMonday – Friday: 08:00 – 18:00 CET
Urgent care enquiries: outside hours by arrangement
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Company RegistrationUID: CHE-189.564.411 · Registered 23.08.2021